Frequently Asked Questions

We’re a full-service creative agency crafting bold designs, powerful brands, and impactful digital strategies to grow your business.

General

What services does your agency offer?

We offer a wide range of digital and creative services including branding, web design, UI/UX design, web development, SEO, digital marketing, content creation, and more. You can choose from custom, one-time services or opt for a subscription plan for ongoing support.

What’s the difference between custom services and subscription services?

Custom services are tailored to specific, one-time projects with clear scopes and deadlines. Subscription services offer continuous support with a fixed monthly fee—perfect for businesses that need regular updates, content, or marketing efforts.

Who is this service ideal for?

Whether you're a startup, small business, or growing enterprise, our solutions are built to scale. If you need a one-off project like a website redesign or logo, custom services are best. If you need ongoing design, development, or marketing support, our subscription plans are ideal.

Custom Services

How does the custom service process work?

We offer a wide range of digital and creative services including branding, web design, UI/UX design, web development, SEO, digital marketing, content creation, and more. You can choose from custom, one-time services or opt for a subscription plan for ongoing support.

Can I request revisions in custom projects?

Custom services are tailored to specific, one-time projects with clear scopes and deadlines. Subscription services offer continuous support with a fixed monthly fee—perfect for businesses that need regular updates, content, or marketing efforts.

How long will my project take?

Whether you're a startup, small business, or growing enterprise, our solutions are built to scale. If you need a one-off project like a website redesign or logo, custom services are best. If you need ongoing design, development, or marketing support, our subscription plans are ideal.

Subscription Services

What’s included in the subscription plans?

We offer a wide range of digital and creative services including branding, web design, UI/UX design, web development, SEO, digital marketing, content creation, and more. You can choose from custom, one-time services or opt for a subscription plan for ongoing support.

Is there a limit to how many requests I can make in a month?

Custom services are tailored to specific, one-time projects with clear scopes and deadlines. Subscription services offer continuous support with a fixed monthly fee—perfect for businesses that need regular updates, content, or marketing efforts.

Can I cancel my subscription anytime?

Whether you're a startup, small business, or growing enterprise, our solutions are built to scale. If you need a one-off project like a website redesign or logo, custom services are best. If you need ongoing design, development, or marketing support, our subscription plans are ideal.

What’s the turnaround time for subscription tasks?

Whether you're a startup, small business, or growing enterprise, our solutions are built to scale. If you need a one-off project like a website redesign or logo, custom services are best. If you need ongoing design, development, or marketing support, our subscription plans are ideal.

Billing & Support

How do I get started?

You can contact us to book a free consultation or choose a subscription plan directly from our website. We'll guide you through onboarding and start working with you right away.

What payment methods do you accept?

We accept all major credit/debit cards and online payments via secure payment gateways. Invoices for custom projects can also be paid via bank transfer.

Do you offer refunds?

Due to the nature of creative work, we do not offer refunds for delivered work. However, we are committed to your satisfaction and will work with you to resolve any issues promptly.

Do you offer white-label services?

Yes, we partner with agencies and consultants to deliver white-label solutions. Contact us directly to discuss collaboration opportunities.

Let’s Create Something Great Together

Ready to elevate your brand? Reach out today to start your next project with us.

Let's start a conversation hi.nexivo@gmail.com +1 (123) 456 7890
Based on
  • New York, USA
  • Dubai, UAE

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